Return Policy


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Non-Personalized/Non-Customized Items:

The Customer has seven (7) days from the date of delivery to return the item(s). The postmark date is the date we go by on the return.

The Product must be in resalable condition and new; meaning not has been used. We will not accept returns on any cremation products, (jewelry, beads, urns, glass etc.), that have been filled with ashes, hair, cremains, any materials or been used.

Items not returned, (postmarked), within seven (7) days from the delivery date are Not Returnable, No Exception. (We are sorry, but we work with many different third party suppliers/manufacturers and this is a Company Policy).

The Customer is responsible for the return shipping charges. Customer is responsible for all return packing/shipping charges and must insure item for the full purchase price.

Items must be returned in original packaging/shipping containers, or equal or better quality as original packaging.

Orders cancelled after items ship but before items are delivered, the Customer will not be credited our actual shipping costs or return costs

To initiate a return please notify us immediately. You will get a reply within 24 hours during regular business hours.

Personalized/Customized Items:

If you received a personalized item that was damaged, defective, personalized incorrectly, (personalized not in accordance to the approved proof) or of poor craftsmanship we reserve the right to replace the damaged item. You may be required to provide photographed details of the defective/incorrect product for internal review prior to any action being taken. Customer has 24 hours from the delivery date to report a defective or incorrect product.

Including, but not limited to, personalized urns, cremation jewelry and any other personalized item we may carry, if work has been started there will be no returns allowed.

If work has not started on the item ordered customer may cancel the order without incurring any charges and a full refund will be given.

In the unfortunate event that an order is cancelled after an item has been personalized but before item has been shipped or delivered: Customer will be charged for the item less a courtesy discount. This is an unfortunate circumstance however the policy is in place due to the fact that we personalize most of our items and once they personalized they are un-sellable.

Damaged Items:

If you receive a damaged item you must notify us within 24 hours; because we work with many third party suppliers and a claim HAS to be filed with the shipping company (example: UPS, FedEx, USPS).

The customer must notify us by sending an email to support@angelpawprint.com or calling us at 702-660-9720. We have the right to replace damaged items.

Return Authorization Number:

We will not accept ANY returns without a Return Authorization Number.

NO RETURNS should be shipped directly to Angel PawPrint.

You will receive detailed information about where to send the return, after we have processed and assigned you an RAN.

Restocking Fee:

Returned items will incur a 10-15% restocking fee that is charged to us by our many third party suppliers/manufacturers.

Shipping Charges:

Shipping costs are non-refundable. If you receive a refund for any reasons included in this policy, the cost of shipping will be deducted from your refund.

Does not apply to orders cancelled PRIOR to shipment.

Incorrect or undeliverable addresses and refused shipments resulting in an item being “returned to shipper” will be charged for shipping fees.

Natural Materials:

Customers should be aware that many of our products and cremation urns are made from high quality natural materials and, as with similar products and items sold in other industries, those products and items may contain and/or incorporate naturally occurring variations in color and characteristics.

Such items may include natural wood, stone, and/or marble, urns, wooden bases, and other products. Any such variations in color and characteristics occurring in these products do not, and shall not, constitute a defect in the quality or appearance of the product, and customers purchasing such items agree and accept such naturally occurring variations.

Quality Guarantee

We are confident that our customers will find the quality of our products to be second-to-none. We have carefully selected the third party suppliers/manufacturers based on their outstanding quality and delivery.

However, responsibility lies with the customer to verify the contents of the order at the time of delivery. Product claims must be addressed within seven (7) days of delivery.

Payment Methods:

Prices and details are displayed for each of our products. Our shopping cart system accepts payment using PayPal, including credit cards.

Important Notes:

If you have a problem with an order or item e.g. damaged in shipping, questions about the item, poor craftsmanship, typographical error or you just don’t like it, please contact us immediately, so that we can remedy the problem and make our best effort to take care of you.

Customer Service Hours and Contact Information

:

Monday–Sunday, 9AM-5PM (PST)

Phone calls and emails are sent and received during the hours listed above, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.

Email: support@angelpawprint.com